FAQ
Orders & Shipping
How long does shipping take?
Orders are processed and dispatched within 24–72 hours. Once your order ships, you'll get a tracking code by email so you can follow it all the way to your door.
How much does shipping cost?
Shipping is €4 within mainland Spain (the Iberian Peninsula).
Do you ship outside mainland Spain?
Not right now — we currently only ship to mainland Spain (the Iberian Peninsula). We're not yet able to deliver to the Balearic Islands, Canary Islands, Ceuta, Melilla, or other countries.
How can I track my order?
You'll receive a tracking code by email as soon as your order leaves our hands. If it hasn't arrived after that, reach out to us at hello@dystopicbrand.com and we'll look into it.
Payments
What payment methods do you accept?
You can pay with Shop Pay, PayPal, Google Pay, or a debit/credit card at checkout — whichever is fastest for you.
Is checkout secure?
Yes. All payments are processed through encrypted, secure checkout — we never see or store your card details.
Do prices include tax?
Yes, all prices shown include tax.
Returns & Refunds
What's your return policy?
You have 30 days from the day you receive your order to request a return. Items must be unworn, unused, with tags attached, and in their original packaging, along with proof of purchase.
How do I start a return?
Email us at hello@dystopicbrand.com. Once your return is accepted, we'll send you a return shipping label and instructions on where to send your package. Please don't send anything back before requesting a return — packages sent without one won't be accepted.
Can I exchange an item instead of returning it?
Yes — we accept exchanges up to 30 days after your purchase. Email us at hello@dystopicbrand.com with your order number and what you'd like to exchange it for, and we'll take care of the rest.
When will I get my refund?
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days — your bank may take a little longer to show it.
I'm in the EU — do I have extra rights?
Yes. If your order is shipped within the EU, you have the right to cancel or return it within 14 days of receiving it, for any reason, no justification needed — same condition requirements apply (unworn, tags on, original packaging).
What if my item arrives damaged or wrong?
Check your order as soon as it arrives and email us right away at hello@dystopicbrand.com if something's defective, damaged, or not what you ordered. We'll sort it out.
Products & Care
What are Dystopic bags made from?
Our bags are made from PU with a water-repellent, abrasion-resistant finish — built to handle daily use, city walks, festivals, and travel.
How do I clean and care for my bag?
Wipe it clean with a damp cloth and a bit of mild soap when needed. Avoid machine washing, bleach, and direct heat so the shape and finish hold up.
Do you restock sold-out colors?
It depends on the drop. Some models come back in a future drop, others are limited and won't return — so if you see something you want, we'd rather you not wait on it.
About Dystopic
Where is Dystopic based?
Dystopic is based in Spain.
How can I stay updated on new drops?
Follow @dystopicbrand on Instagram and TikTok, or sign up to our newsletter at the bottom of the site — new drops are limited, and the inner circle hears first.
I still have a question — how do I reach you?
Email us at hello@dystopicbrand.com or use the contact form on our Contact page — we'll get back to you as soon as we can.